Refund policy

At P.S.A. we prioritize hygiene, safety, and cleanliness standards in all our products. As a result, we have a strict no refund policy. However, we are committed to ensuring that you are satisfied with your purchase. If you encounter any issues with your order, please carefully review our policy below:

1. Damaged or Defective Items
   If your item arrives damaged or defective, please contact us immediately at info@perfectlystatedpsa.com. You must submit a request for store credit within 7 days of receiving your order. To process this request, please include clear photos of the defect or damage to the product. Without these photos, we will be unable to proceed with your request.

2. Fulfillment Issues
   In the case of a fulfillment issue, such as receiving the wrong item or missing items in your order, please email us as soon as possible at info@perfectlystatedpsa.com. You will need to provide details of the issue along with photos (if applicable) to verify the discrepancy.

3. Store Credit
   For approved claims (damaged, defective, or fulfillment issues), PSA will offer store credit for the value of the affected item(s). Store credit will be issued once the issue is reviewed and verified, and will be valid for use on a future purchase.

4. Non-Returnable Items
   Due to hygiene, safety, and cleanliness standards, all items are non-returnable unless they fall under the categories mentioned above (damaged, defective, or fulfillment issues).

We appreciate your understanding of our policy, and we are committed to resolving any issues as promptly as possible. Should you have any questions or need assistance, please do not hesitate to reach out to our customer service team at info@perfectlystatedpsa.com.

Thank you for choosing PSA!